Cancellation policy
Last updated: October 14, 2026
Some offerings in our store are sold as a recurring membership or subscription, and some products may occasionally be offered as a pre-order. This Cancellation Policy explains how billing works and how you can change or cancel these purchases. It applies to purchases made at www.theaemind.com, operated by A&E Mind Developmental Services Inc.
Professional Membership
What you get. The A&E Mind professional membership gives you access to our professional library of materials, guides, protocols and resources for as long as your membership is active, under the license described in our Terms of Service.
Billing and automatic renewal. Memberships are billed in advance on a recurring basis (for example, every month) and renew automatically at the then-current price until you cancel. The price, billing frequency and renewal date are shown before you complete your purchase and in your order confirmation email. By joining, you authorize us and our payment providers to securely store your payment method and charge it on each renewal date.
Price changes. If the membership price changes, we will notify you by email at least 30 days before the new price applies to your next billing period, so you can decide whether to continue.
Annual plans. If we offer an annual plan, we will send you a reminder by email before it renews.
How to Cancel or Change Your Membership
You can cancel at any time, online, without having to call us:
- Log in to your account, go to Subscriptions and select Cancel; or
- Use the link to manage your subscription included in your order confirmation email; or
- Email us at admin@theaemind.com and we will cancel it for you and confirm by email.
Cancellation stops all future charges and takes effect at the end of your current billing period. You will keep access to the professional library until that date. You can also update your payment method or billing details from the same subscription page.
Refunds for Memberships
Membership fees already paid are not refundable for partial billing periods, except as required by law. If you were charged in error (for example, a duplicate charge or a charge after a confirmed cancellation), contact us and we will refund the incorrect charge. See our Refund Policy for more details.
Failed Payments
If a renewal payment fails, we and our payment provider may retry the charge over the following days and will notify you by email so you can update your payment method. If payment cannot be collected, your membership may be paused or cancelled and access to the professional library will end until payment is updated.
Product Subscriptions
If we offer subscriptions for physical products (repeat deliveries), you will be charged for each delivery based on the frequency and duration you select, unless you choose to pay in advance. Some subscriptions may renew automatically at the end of their duration. You can skip, change or cancel a product subscription at any time from your account or the link in your order confirmation email; changes made after an order has been prepared for shipping will apply to the next delivery. Returns of delivered products are handled under our Refund Policy.
Pre-orders
When you purchase a pre-order, you are buying a product that is not yet in stock. We may collect no payment or a partial deposit at checkout, securely store your payment method, and charge the full or remaining amount when the product ships. The estimated shipping date is shown on the product page and in your confirmation email; if it changes, we will notify you.
You can cancel a pre-order at any time before it ships by contacting us, and any amount already paid will be refunded to your original payment method. Once a pre-order has shipped, it can be returned under our Refund Policy.
Contact Us
For any question about your membership, subscriptions or pre-orders, contact us at admin@theaemind.com or +1 (786) 597-1610.
A&E Mind Developmental Services Inc.
12401 SW 134th Ct
Miami, FL 33186
United States
