Refund policy
Last updated: October 14, 2026
This Refund Policy applies to purchases made through the A&E Mind online store (www.theaemind.com), operated by A&E Mind Developmental Services Inc. It covers physical products, digital products and memberships. Clinical and therapy services are not sold through this store and are governed by separate agreements.
Physical Products: 30-Day Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn and unwashed, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at admin@theaemind.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns must be sent to: A&E Mind Developmental Services Inc., 12401 SW 134th Ct, Miami, FL 33186, United States.
Return shipping. If the return is due to our error (the item is defective, damaged or not what you ordered), we will provide a prepaid return shipping label at no cost to you. For all other returns, the customer is responsible for return shipping costs, and original shipping charges are not refundable.
Damages and Issues
Please inspect your order when you receive it and contact us within 7 days of delivery if the item is defective, damaged or if you received the wrong item. Please include your order number and photos of the item and packaging, so that we can evaluate the issue and make it right with a replacement or a refund.
Exceptions / Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned once opened or used, unless they arrive defective or damaged:
- Sensory, oral-motor and therapy tools that may come into contact with the mouth or skin (for example, chewable tools, textured or tactile items, and putty or slime products).
- Activity books, workbooks and coloring books that have been written in or used.
- Opened sensory kits or items whose hygiene seal has been removed.
We also cannot accept returns on custom or personalized products, sale or clearance items, or gift cards. Please get in touch if you have questions or concerns about a specific item before purchasing.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Digital Products
Because digital products (such as downloadable guides, activity books and printables) are delivered immediately and cannot be returned, all sales of digital products are final once the file has been downloaded or accessed. If a file is corrupted, incomplete or you cannot access it, contact us at admin@theaemind.com within 14 days of purchase and we will provide a working file or, if we cannot resolve the issue, a refund.
Memberships and Subscriptions
You can cancel your membership at any time from your account or by contacting us. Cancellation stops future charges and takes effect at the end of your current billing period; you will keep access to the professional library until then. Membership fees already paid are not refundable for partial billing periods. If you were charged in error (for example, a duplicate charge or a charge after a confirmed cancellation), contact us and we will refund the incorrect charge. For more details, please see our Cancellation Policy.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card issuer to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at admin@theaemind.com.
Contact Us
For any question about returns or refunds, contact us at admin@theaemind.com or +1 (786) 597-1610.
A&E Mind Developmental Services Inc.
12401 SW 134th Ct
Miami, FL 33186
United States
