Shipping policy

Last updated: October 14, 2026

Thank you for shopping with A&E Mind. This policy explains how we ship your order, what it costs, and what to expect after you buy. It applies to physical products purchased through www.theaemind.com, operated by A&E Mind Developmental Services Inc.

If you have any questions, contact us at admin@theaemind.com.

Digital Products and Memberships

Digital products (such as downloadable guides, activity books and printables) and memberships are not shipped. Digital products are available for download immediately after purchase, and a download link is also sent to the email address provided at checkout. Membership access is activated in your account once your payment is confirmed. If you do not receive your download link or access, please check your spam folder and then contact us.

Order Processing

Orders for physical products are processed within 1 business day (Monday–Friday, excluding U.S. federal holidays).

Orders placed after 12:00 p.m. Eastern Time, or on weekends and holidays, begin processing the next business day. During promotions, product launches or holiday periods, processing may take longer; we will let you know if your order is delayed.

Shipping Methods and Delivery Times

Available shipping methods and delivery estimates are shown at checkout. Delivery estimates begin once your order ships and may be affected by carrier delays, weather, and other events outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address, and are shown before you complete your purchase. Any free-shipping promotion, when available, will be indicated at checkout.

Shipping Destinations

We currently ship to addresses within the United States only, including Puerto Rico and APO/FPO/DPO military addresses where supported by the carrier. We also deliver to P.O. boxes when the selected shipping method allows it. We do not ship internationally at this time.

Order Tracking

Once your order ships, we will email you a confirmation with a tracking number and link, if the shipping method supports it. Please note tracking information may take up to 48 hours to update after you receive it.

Address Accuracy

Please check your shipping address carefully at checkout. Contact us as soon as possible if you need to correct it; we can only update the address before the order ships. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment, and additional shipping costs may apply.

Lost, Damaged, or Delayed Packages

  • Damaged items: please contact us within 7 days of delivery, including your order number and photos of the item and packaging, so we can arrange a replacement or refund as described in our Refund Policy.
  • Lost or delayed packages: if your tracking has not updated for 7 business days, or your package shows as delivered but you have not received it, please check with neighbors and your building or mailroom, and then contact us. We will open a claim with the carrier and help you resolve it.

For any of these cases, write to us at admin@theaemind.com.

Order Changes and Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it is in transit we are unable to modify it. Refunds for cancelled orders will be processed promptly to the original payment method. Once an order has shipped, it can be returned under our Refund Policy.

Questions?

Contact our team at admin@theaemind.com or +1 (786) 597-1610.

A&E Mind Developmental Services Inc.
12401 SW 134th Ct
Miami, FL 33186
United States